Frequently asked questions

Picture is Freezing and Lagging


A. We suggest to our clients to connect your box with ethernet cable to get better experience of our services. B. Internet Test.
Live TV Pro run on internet and consume high bandwidth. 99% of time problem is due to your internet. Follow step to check your internet speed.
• Please check your internet speed (http://www.speedtest.net ) and should be more then 1.5 Mbps stable check 4 to 5 times.
• Most of time internet problem fixed by just switch off your modem/router for 1 minute and then restart back or reset your modem.
• If your device not getting enough speed then pleases contact your internet provider.
IF you device is connect with WIFI. C. Need to check WIFI signal strength
Check you WIFI network strength which will show in percentage. If you have less than 99% signal strength. Please check your modem setting or get better modem.




My Box (channels and movies) are not working


Simply restart your internet router, than restart your box. This will fix most of your problems.




How to reset your box?


LiveTv Pro Box no need to factory Reset. We using new technology when box with auto clean your box memory.so your box working smoth.




My Remote Controller is not working? Alternatives


It is easy to get our mobile remote which is usable from all android phones by using same WIFI. First download Scan QR Code app from Google AppStore. Open QR Code App and scan with the code appearing on box main menu. One link will appear to your screen. Simple click on that link. Once Download will be done you can use this App as a remote.





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